I am super pissed off right now... so I am going to tell my story to blow off some steam.
So my story goes like this:
Monday mid-morning I dropped Danny off at work, he is car-less right now, I play taxi in the morning. On the way back home, fuel light is on so I stop at the Citgo on Forsyth and Aloma. 12 gallons of premium, fun. On the way home, car is running fine until I get onto Alafaya Woods Blvd (the main road for my community). Right as I am heading up hill, the motor sputters and it cuts out, real fast too, just quick enough for me to put the clutch in. Not in a good spot too, and the motor wont even turn over and I am blocking traffic. Hazards and alot of cussing.
Right as I am about to get out, a Oviedo cop pulls up, I see that it's Russ (he busted a house party of ours, we know each other). He gets the tow strap out and takes me home, even helps me push it in the drive way.
I can hear the started click and strain, but no dice...so I pull the number one plug. Looking at it, it was covered in unburnt fuel, but it didn't look like just gas because of how it was bubbled up, like water and oil. F word. So I pull off the fuel line, turn the key get a nice fuel sample and there was water in it. S word. So I get my gas can and jump the fuel pump relay and wait, and wait and wait. 12 gallons of gas, plus I had to borrow a fuel tank from a neighbor. Even took of the fuel filter and shook it out.
I was covered in gas, and I hate that. Because my neighbor was being nice and the fact that he wanted his fuel can back, we went to the county dump to depose of the gas, $36 fee, fuk me. Then drove back and put $10 worth of gas at another Citgo (by you Jamin) in my can.
Filled her up, stumbled a bit and off she went.
So during all this, my dad calls to see if I can get a fax from Kinko's, I tell him no and why. He said "remember when my Montero got water in the tank, from Chevron, well they covered the $500 bill and sent me a gas card, you should call Citgo." GREAT IDEA DAD!!
So after I get it running, and a shower I called the Citgo complaint line. Its on their website as the "Citgo Complaint Line" Conversation goes like this: ME: Blah blah blah, I got water in my tank. Citgo B!tch: Ok do you know you got it from on of our stations? Me: Yes, I only drove 8 miles and it died on me: CB: and how do you know it has water in the tank? me: Because I am a CERTIFIED mechanic CB: is it a at a certified repair shop for your vehicle. me: no.. I can see where you are getting at...thanks for your time (click)
So I call Danny, he gets an Repair order open on my car, a Nissan at a Nissan dealership, take that Citgo, you fascists. At least I can get Danny some free hours for work, and some free gas for me you know.
Call them back: Me: blah blah blah, my car is in the shop, they said its going to be expensive, lots of parts they told me to call you (short version of what I said) Citgo Douchebag: Ok, we will need to get your contact information, what is your name and your email address. Me: Thats it? CD: Well, unless we get more complaints of water in the fuel from the same gas station we will not be able to prove that it was our gas stations fault. Me: Ohh, so what am I supposed to do with the overly large bill?!? CD: If we do have more complaints, we will reimburse you the full amount or a percentage of the bill. Me: Wow, sounds wonderful...
So today... no email. Nothing.. WOOOOOOOOW!
So I called them back, got to speak to a super(douchebag)visor. She is going to send me another email, and got my phone number...AHHHHH! This is a joke, and their attitudes are so lame.
I got off the phone about 45 mins ago with the supervisor and still no email. This is crap, I do NOT have the money to waste on gas like that, and their customer service on a corporate level is horrible. So I am just never going to use them again.
Cliff notes (because I love to give them): *Got gas, it had water in it. *My car doesn't like that, out with the brand new stuff *$36 to dump the old stuff, plus $10 for more gas. *Citgo's complaint line is a load of crap *I want some free gas.
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“Faster, faster, faster, until the thrill of speed overcomes the fear of death...”
– Hunter Thompson
search the internet for as many citgo corporate email adresses as you can find. Write a nicely composed complaint letter with names of people you spoke to (if you have em) and how much this is costing you, etc, etc....
then just spam your email to as many citgo big wigs as possible.
this worked for me with a fedex problem i was having. after 2 weeks of BS and not getting my package i did this, then the next day i had a phone call from somone at corporate. they got me my package within the next day or two, then a few weeks later i got a $50 check for my troubles.